Refund policy
Refund and Return Policy
Return window You may request a return within 14 days of receiving your order.
Eligible items To qualify for a return, the item must be:
- unused, unworn and in its original condition
- in its original packaging with all tags and accessories
- accompanied by proof of purchase (your order number)
Items we cannot accept back
- items that have been used, washed, altered or damaged after delivery
- items marked as final sale or clearance
- hygiene-related products (for example grips, mouthguards or innerwear), which we cannot take back for health and safety reasons, unless they arrive wrong or damaged
Wrong or damaged items If you received the wrong item, a defective item or an item damaged in transit, contact us within 48 hours of delivery with your order number and clear photos. We will replace the item or refund you in full, including shipping, at no cost to you.
Change of mind If you are returning an item because you changed your mind or it does not fit, you are responsible for the cost of return shipping. The original Rs. 250 shipping fee is non-refundable.
How to request a return
- Email contact@yasporta.com or message 0326 2717676 within 14 days of delivery.
- Include your order number, the item(s) and the reason for the return, with photos if relevant.
- We will reply within 24 hours with return instructions. Please do not send items back before we approve the return.
Inspection Returned items are checked when they reach us. If they meet the conditions above, your refund is approved.
How refunds are paid Since all orders are paid by Cash on Delivery, we refund by bank transfer, JazzCash or Easypaisa. We will ask for your account details when your return is approved. Refunds are sent within 5 working days of approval.
Exchanges If you would like a different size or item, contact us within 14 days. Exchanges depend on stock availability. If the item you want is out of stock, we will refund you instead.
Cancelled orders You can cancel an order before it is dispatched by contacting us as soon as possible. Once an order has been dispatched, it can no longer be cancelled, but you may refuse delivery or use the return process above.